ox368 FAQ

The minimum age to open an ox368 account and participate in any betting or gaming activity is 21 years. This applies to all players regardless of location within Indonesia. Age is verified at registration via a date-of-birth declaration and confirmed during the KYC process through a valid Indonesian KTP, passport, or driver's license. Any account found to belong to a person under 21 will be closed immediately and deposits returned.

ox368 requires one government-issued photo ID — a valid Indonesian KTP (national identity card), passport, or SIM (driver's license) — plus proof of your registered payment method. For bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI), a recent account statement or screenshot showing your name and account number is sufficient. For e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), a screenshot of the registered app profile page is accepted. KYC review is completed within 24 hours on business days.

On the ox368 login screen, click "Forgot Password" and enter the mobile number or email address registered to your account. You will receive a one-time password (OTP) via SMS or email. Enter the OTP on the verification screen, then set a new password. If you no longer have access to your registered number or email, contact the 24/7 ox368 support team via WhatsApp or email for assisted account recovery, which requires identity verification.

No. ox368 permits exactly one account per person, per household, and per device. Opening multiple accounts — whether under the same name or different names — is a breach of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account has been created in error, contact support immediately for assistance.

BCA bank transfers to ox368 are typically credited within 1 to 5 minutes of the transfer being confirmed on the BCA side. Transfers made during BCA's scheduled maintenance windows (usually between 23:00 and 01:00 WIB) may take slightly longer. If your deposit has not appeared in your ox368 balance after 15 minutes, please contact support with your transfer receipt and the transaction reference number.

The minimum deposit on ox368 is Rp 10.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 25.000 for local bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata. All amounts are in Indonesian Rupiah (IDR). There is no maximum deposit limit imposed by ox368, though individual bank transfer limits set by your bank will apply.

The minimum withdrawal to a Mandiri bank account on ox368 is Rp 50.000. Withdrawals to all other supported local banks — BCA, BRI, BNI, CIMB Niaga, OCBC NISP, BSI, and Bank Permata — share the same Rp 50.000 minimum. The minimum for e-wallet withdrawals to OVO, DANA, GoPay, ShopeePay, and LinkAja is Rp 20.000. ox368 does not charge a withdrawal processing fee; any transfer fees levied by the receiving bank or e-wallet provider are the Member's responsibility.

Withdrawals from ox368 to local Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, and others) are processed within 5 to 30 minutes during business hours (08:00–22:00 WIB). Withdrawals submitted outside these hours are queued and processed from the following morning. E-wallet withdrawals to OVO, DANA, GoPay, ShopeePay, and LinkAja are generally faster, typically completing within 1 to 10 minutes. First-time withdrawals require completed KYC verification before funds are released.

Yes. ox368 accepts deposits via all major Indonesian e-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja. To deposit via e-wallet, select your preferred provider on the deposit screen, enter the amount, and scan the QR code or follow the in-app payment prompt. The minimum e-wallet deposit is Rp 10.000. E-wallet deposits are credited instantly in most cases and are available 24 hours a day, including during public holidays such as Idul Fitri and Indonesian Independence Day.

ox368 does not charge any platform-level fees for deposits or withdrawals. However, some Indonesian banks impose inter-bank transfer fees (typically Rp 2.500 to Rp 6.500 per transaction) when sending funds from a bank account that differs from the destination bank. These fees are set by the sending institution and are outside ox368's control. To avoid inter-bank fees entirely, use e-wallet deposits and withdrawals (OVO, DANA, GoPay, ShopeePay, LinkAja), which are typically free of transfer charges.

ox368 offers a comprehensive sportsbook covering football (including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and the Champions League), badminton (All England, Thomas Cup, Uber Cup, Indonesia Open), basketball (NBA, FIBA), MotoGP (including the Mandalika circuit in Lombok), tennis, volleyball, and esports (Mobile Legends MPL, PUBG Mobile, Free Fire). The sportsbook supports single-match bets, mix parlay (accumulator bets), and voor bola (Asian handicap) markets on all major events, including Timnas Indonesia matches in the AFF Cup and FIFA World Cup qualifiers.

Togel (Indonesia's traditional numbers lottery) is available on ox368 across multiple draw markets, including Singapore (SGP), Hong Kong (HKG), and Sydney (SDY). Players select 2D, 3D, or 4D number combinations and place bets before each scheduled draw time. Results are displayed live on the ox368 platform immediately after each draw closes. Minimum bet amounts are denominated in IDR. You can deposit for togel play via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, or any other supported local payment method.

Sabung ayam (live cockfighting) is available on the ox368 platform via our live streaming arena product. Players choose between Meron (the favored rooster) and Wala (the underdog), with odds updated dynamically before each bout. Matches are streamed live in high definition, 24 hours a day, sourced from licensed arena operators. Minimum bets are set in IDR. Please note that availability may vary by region and is subject to ox368's standard Terms and Conditions.

RTP percentages on ox368 vary by game and studio. Most slot gacor (high-payout slot) titles from Pragmatic Play carry published RTPs between 95% and 97%, while NetEnt and Microgaming games typically range from 95% to 96.5%. RTPs are listed on each individual game's information panel within the ox368 platform. All slot games are sourced from certified studios and audited by independent testing laboratories for fairness — ox368 does not modify the RTP settings of any game beyond what the studio permits.

Yes. ox368 is fully optimized for mobile browsers on both Android and iOS. No app download is required — simply open your preferred mobile browser (Chrome, Safari, or Firefox) and navigate to the ox368 website. The full platform, including sportsbook, live casino, slots, and togel, is accessible from mobile. For the best experience, use a stable Wi-Fi or 4G connection. A dedicated native app may also be available — check the ox368 homepage for the latest download options.

BRI Liga 1 matches on ox368 follow standard international football betting rules. All bets are settled on 90-minute result (full time) unless stated otherwise. If a match is abandoned before 90 minutes are completed and is not resumed within 48 hours, bets are voided and stakes returned. Asian handicap (voor bola) markets are settled using full-time scores only. Bets placed on Persija Jakarta, Persib Bandung, Bali United, or any other BRI Liga 1 club are subject to the same settlement rules as international league markets.

ox368 offers a welcome deposit bonus to all newly registered Members on their first qualifying deposit. To claim the bonus, make your first deposit of at least the stated minimum amount (specified in the active promotion terms) and opt in on the cashier screen before completing the transaction. The bonus is credited to your account within a few minutes of deposit confirmation. Welcome bonus funds are subject to wagering requirements before withdrawal — review the full bonus terms on the Promotions page for current details.

A wagering requirement (also called a rollover or turnover requirement) is the total amount you must bet before bonus-derived winnings can be withdrawn as real cash. For example, a 10x wagering requirement on a Rp 100.000 bonus means you must place a cumulative total of Rp 1.000.000 in qualifying bets before the bonus balance converts to withdrawable funds. On ox368, sports bets generally contribute 100% toward wagering requirements, while certain casino game types may contribute at a lower rate. Current wagering requirements for each promotion are listed in the individual promotion terms.

Yes. ox368 runs periodic cashback and rebate promotions for sports bettors, slot players, and live casino members. Cashback offers typically return a percentage of net losses over a defined period (daily, weekly, or monthly) directly to your account balance with low or zero wagering requirements. Slot rebate bonuses return a percentage of total wager volume regardless of win or loss. Check the active Promotions section on the ox368 platform for the latest cashback offers, eligible games, minimum loss thresholds, and payout schedules.

ox368 operates a tiered VIP loyalty program that rewards consistent players with escalating benefits. Members progress through tiers based on cumulative deposit volume and wagering activity, measured in IDR. Higher tiers unlock faster withdrawal processing times, dedicated account managers, higher withdrawal limits, exclusive reload bonuses, and invitations to VIP events. VIP status is reviewed on a monthly basis. Full tier thresholds, benefit schedules, and eligibility criteria are published in the VIP Program section of the ox368 platform.

ox368 is an internationally regulated online betting and casino platform operating under a license from a recognized offshore gaming authority. All data transmitted between your device and the ox368 platform is protected by industry-standard SSL (Secure Sockets Layer) 256-bit encryption, the same technology used by major Indonesian banks. Game integrity is maintained through certified Random Number Generator (RNG) software audited by independent testing laboratories. ox368 does not store full payment card details on its servers.

ox368 collects only the personal data necessary to operate your account, verify your identity, and process payments. Your data is never sold or rented to third-party marketing companies. Data is stored on encrypted servers with access restricted to authorized personnel only. ox368 complies with internationally recognized data protection standards. For a full description of what data we collect, how we use it, how long we retain it, and your rights as a data subject, please read our Privacy Policy.

ox368 provides a comprehensive suite of responsible gaming tools accessible from your account settings at no cost: deposit limits (daily, weekly, or monthly caps in IDR), loss limits (maximum net loss thresholds per period), time-out periods (24-hour to 30-day voluntary breaks), self-exclusion (3 months to permanent), and reality check alerts (session-duration reminders at intervals you choose). All protective tools are activated immediately upon request. To activate any tool, navigate to Account Settings → Responsible Gaming, or contact our 24/7 support team.

To request self-exclusion, log in to your ox368 account, go to Account Settings → Responsible Gaming → Self-Exclusion, and select a duration (3 months, 6 months, 1 year, 3 years, or permanent). Alternatively, contact the ox368 24/7 support team by email at [email protected] or WhatsApp at +62 811 0368 000 and request self-exclusion verbally — the agent will process the request immediately as the highest-priority support action. During self-exclusion, you cannot log in, deposit, or receive promotional emails. Your existing balance is held safely and released upon expiry (for temporary exclusions).